The Pause Effect Fulfillment Policy

1. Service Delivery

All coaching, training, and nutrition services are delivered digitally through email, client portals, or platforms such as Trainerize and MyFitnessPal.

Meal plans, protocols, and training programs are typically delivered within 3-5 business days after required client information is received (intake forms, preferences, and starting metrics).

Ongoing coaching services include weekly check-ins, WhatsApp support, and access to customized

training/nutrition updates.

2. Payment Terms

Payment is due in full at the time of booking unless otherwise agreed upon in writing.

For ongoing monthly services, payments are billed automatically on a recurring basis unless canceled per the cancellation terms below.

Payment methods accepted include major credit/debit cards and secure online platforms.

3. Late Fees

For monthly coaching clients, a 3-day grace period is provided for missed payments. After 3 days, access to coaching and materials may be paused until payment is received. A late payment fee of EUR25 may be applied for overdue invoices exceeding 5 days.

4. Cancellations and Rescheduling

All one-to-one consultations require at least 24 hours' notice to cancel or reschedule. Cancellations made with less than 24 hours' notice may be charged in full.

For group programs or coaching blocks, cancellations are non-refundable once the program has commenced.

Clients may reschedule consultations via the scheduling link or by contacting support directly.

5. Revisions and Changes

Minor adjustments to meal plans and training programs are included within the service period and based on The Pause Effect Fulfillment Policy ongoing client feedback.

Significant program changes (e.g., goal shifts, new dietary restrictions, major revisions outside the original scope) may incur an additional fee, quoted case by case.

Revisions requested more than 14 days after delivery may be considered outside the included service window.

6. Termination Conditions

The Pause Effect reserves the right to terminate services if a client engages in disrespectful, abusive, or dishonest behaviour.

Clients may request to terminate services with 14 days' written notice for monthly coaching. No refunds are issued for unused time within the notice period.

7. Refunds and Fees

Due to the personalised and digital nature of the services, all sales are final and non-refundable.

Exceptions may be made in cases of duplicate charges or administrative errors.

Refund requests must be submitted in writing within 7 days of the transaction and will be reviewed on a case-by-case basis.

No partial refunds are issued for early termination of services by the client.

8. Support and Communication

Clients are expected to communicate regularly via agreed platforms for the best results.

Weekly check-ins and response times are outlined in the onboarding documentation. Support hours are

Monday-Friday, 9 am-5 pm (GMT).